Lesson Policies Agreement

Banked Lessons

When possible, the student may schedule a make-up lesson** for a previously banked lesson. However, make-up lessons are not guaranteed and are dependent upon the teacher’s availability. To qualify for a make-up lesson, you must give 24 hours’ notice of your absence as set forth above. You must be a current student taking weekly lessons. Your account must not have a balance. Make-up lessons are not transferable to another student and must be taken with the original teacher. If you do not attend a scheduled make-up lesson, the lesson will be forfeited. It is the student's responsibility to contact Elefante Music about scheduling a make-up lesson.

The maximum number of banked lessons is limited to 3 per student per teacher. Banked lessons do not expire, but at any time there cannot be more than 3 banked lessons available. If a student has 3 banked lessons and cancels another lesson, that lesson cannot be banked, refunded, or otherwise credited. For existing students: we will not be reducing your number of banked lessons if you have more than 3 as of February 1st. However, no additional lessons can be banked until the total number is less than 3.

Click here to learn how to see your banked lessons.

Substitute Teachers

If a teacher needs to cancel a day or more of lessons, Elefante may allow a substitute to teach in their place. When a substitute is approved and provided by Elefante Music, the lesson will be held as scheduled. If a teacher is absent and no substitute is available, Elefante Music will issue a refund or it will be credited to the next month's lessons. If a refund is offered, it will be processed within 7-10 days of the cancelled lesson.

Payments and Fees

Lessons are $45/half hour and are scheduled in 30 minute increments. You must provide a credit card when signing up for lessons. Your credit card will be charged for the number of lessons remaining in the month at registration, and on or about the 1st of the month thereafter for the number of lessons that will occur in that month.

We charge a $15 administrative fee for each student enrolling in private lessons. This fee is waived if the student was actively enrolled in private lessons within the previous 60 days.

Holidays

There are no lessons on the following dates. These holidays are not included in lesson fees.

2024
Thursday 10/3 - Rosh Hashanah
Thursday 10/31 - Halloween
Wednesday 11/27 through Saturday 11/30 - Thanksgiving Weekend
Friday 12/20 - Early closure for Elefante employee holiday party
Monday 12/23 through Wednesday 1/1/25 - Winter Holiday Break
2025
Monday 1/20 - MLK Day
Monday 2/17 - Presidents’ Day
Friday 4/18 and Saturday 4/19 - Easter Weekend
Friday 5/23 through Monday 5/26 - Memorial Day Weekend

TeacherZone

Elefante Music utilizes TeacherZone for scheduling and payments. Through this application, students will receive lesson reminders and other notifications. You can use your TeacherZone account to cancel a lesson (see video above under ATTENDANCE), view your billing and attendance history, and update your credit card. You may also easily communicate with the teacher and share documents through the “chat” function. A free app is available for students through the iOS or Android app stores.

Virtual Lessons

This section is applicable to students signing up for virtual lessons.

Virtual Zoom Lessons

Elefante Music uses Zoom to facilitate virtual lessons. At registration, students will receive their teacher's Zoom Meeting ID and password, and will use these credentials for every virtual lesson with that teacher.

Virtual Lesson Authorization

If signing up for virtual lessons, parent/guardian must authorize Elefante Music to provide virtual music lessons to any minor child by a teacher employed by Elefante Music through the Zoom platform.

Code of Conduct

Elefante Music & School for the Performing Arts requires that all students comply with our Code of Conduct. We reserve the right to remove from lessons, classes, camps, or similar activities any student who does not comply with the Code of Conduct and/or presents a substantial disruption to the delivery of instruction or to the educational environment.

To comply with the Code of Conduct, all students will agree to:
— Create a safe space free from bullying, name-calling, or discrimination.
— Show respect for and maintain a positive attitude toward classmates and instructor(s) at all times.
— Comport themselves according to instructor rules of safety, attention, and behavior.
— Act with honesty and personal integrity.
— Refrain from handling items or equipment in the classroom, according to instructor rules.
— Share ideas with others, accept the ideas of others, and work as a team.
— Use appropriate language.
— Refrain from any form of verbal and/or physical altercations.
— Respect the personal space and physical boundaries of others.
— Meet attendance and punctuality expectations.
— Refrain from use of electronic devices during class time.
— Refrain from any of social media/posting of classmates or class
activities.
— Fully disallow any illegal substances such as alcohol or narcotics.

Discontinuing Lessons

We require at least 7 days notice to discontinue lessons and payment. You must submit a request to end via this online form to begin the withdrawal process. Notice by email, phone or other means will not initiate the withdrawal process.