Fall 2024 5-Month Plan Signup: Exceptions

ATTENDANCE
Once your registration is complete, your lesson time and day remains the same until you inform us that you wish to change or withdraw.

No personal contact information should be given to or received from the teacher.

If you need to miss (cancel) a lesson, you must do so in one of the following ways:

• Directly through your TeacherZone.com account
• Email lessons@elefantemusic.com
• Call (908) 464-5928

You may be eligible for a make-up lesson if you cancel your lesson more than 24 hours in advance of your lesson.

Refunds are not given for a student-cancelled lesson. If you do not appear for a scheduled lesson, and do not notify Elefante music, you will be marked as a “no-show.” No-show lessons are not eligible for a make-up or refund as set forth below.

Teachers are not responsible for lesson scheduling or for communicating your schedule changes to the lesson administrator. Therefore please communicate any scheduling changes directly to an Elefante Music administrator using any of the methods listed above.

If in-person lessons cannot be conducted, due to inclement weather or other events, lessons will be held virtually and policies remain the same.

BANKED LESSONS
When possible, the student may schedule a make-up lesson for a previously banked lesson. However, make-up lessons are not guaranteed and are dependent upon the teacher’s availability. It is the student’s responsibility to contact Elefante Music about scheduling a make-up lesson. To qualify for a make-up lesson, you must give 24 hours’ notice of your absence as set forth above. You must be a current student taking weekly lessons. Your account must not have a balance. Make-up lessons are not transferable to another student and must be taken with the original teacher. Once scheduled, make-up lessons cannot then be rescheduled. If you do not attend a scheduled make-up lesson, the lesson will be forfeited.

The maximum number of banked lessons is limited to 3 per student per teacher. Banked lessons do not expire, but at any time there cannot be more than 3 banked lessons available. If a student has 3 banked lessons and cancels another lesson, that lesson cannot be banked, refunded, or otherwise credited.

SUBSTITUTE TEACHERS
If a teacher needs to cancel a day or more of lessons, Elefante may allow a substitute to teach in their place. When a substitute is approved and provided by Elefante Music, the lesson will be held as scheduled. If a teacher is absent and no substitute is available, Elefante Music will issue a refund or it will be credited to the next month’s lessons. If a refund is offered, it will be processed within 7-10 days of the cancelled lesson.

LESSON PAYMENTS AND FEES
Lessons are $45/half hour and are scheduled in 30 minute increments. You must provide a credit card when signing up for lessons. Your credit card will be charged for the number of lessons remaining in the month at registration, and on or about the 1st of the month thereafter.
We charge a $15 administrative fee for each student enrolling in private lessons. This fee is waived if the student was actively enrolled in private lessons within the previous 60 days.

HOLIDAYS
There are no lessons on the following 2024 dates. These holidays are not included in lesson fees.

Monday 1/15 – MLK Day
Monday 2/19 – Presidents’ Day
Friday 3/29 through Sunday 3/31 – Easter Weekend
Friday 5/24 through Monday 5/27 – Memorial Day Weekend
Thursday 7/4 – Independence Day
Monday 8/26 through Monday 9/2 – Summer Break & Labor Day
Thursday 10/3 – Rosh Hashanah
Thursday 10/31 – Halloween
Wednesday 11/27 through Saturday 11/30 – Thanksgiving Weekend
Monday 12/23 through Wednesday 1/1/25 – Winter Holiday Break

TEACHERZONE
Elefante Music utilizes Teacher Zone for scheduling and payments. Through this application, students will receive lesson reminders and other notifications. You can use your TeacherZone account to conveniently cancel a lesson, view your billing and attendance history, and update your credit card. You may also easily communicate with the teacher and share documents through the “chat” function in TeacherZone. A free app is available for students through the iOS or Android app stores.

DISCONTINUING LESSONS
We require at least 7 days notice prior to the student’s last lesson to discontinue lessons and payment. You must submit a request to end via this online form to begin the withdrawal process. Notice by email, phone or other means will not initiate the withdrawal process.

VIRTUAL ZOOM LESSONS (IF APPLICABLE)
Elefante Music uses Zoom to facilitate virtual lessons. At registration, you will receive your teacher’s Zoom ID and password. You will use these credentials for every virtual lesson with that teacher.

VIRTUAL LESSON AUTHORIZATION (IF APPLICABLE)
Parent/guardian authorizes Elefante Music to provide virtual music lessons if/when applicable to a minor child by a teacher employed by Elefante Music through the Zoom platform.

Lessons are scheduled indefinitely and do not end automatically on January 31st. The student will remain on the schedule until you inform Elefante Music via this online form that you would like to discontinue.