Instrument Rental Returns

Is the student going to continue playing?

CONTINUE RENTING

Continuing your rental has many benefits!

  • No missed practice time.
  • You’re on your way to owning your instrument. Our monthly plan allows you to accumulate rental credit that can be used towards the purchase of the instrument OR a Virtuoso Step Up instrument.

To find out what is available to you, call us or email info@elefantemusic.com.

RETURN YOUR INSTRUMENT

Follow the instructions below to return your instrument.

↓

How to Return Your Instrument

School Returns

School returns require a Return Authorization obtained from Elefante Music. Use the form below to request your Return Authorization.

Store Returns

Instruments may be returned directly to either of our locations:

• New Providence – 1790 Springfield Ave
• Scotch Plains – 413 Park Ave

NOTE: Store returns DO NOT require a Return Authorization.

Instrument Rental Returns Policy

• There are no refunds for instrument rentals that are returned early within the trial rental period.
• Instrument rentals that are on the monthly plan can be returned at any time with no obligation to continue.
• An instrument on a trial plan that is returned after its due date will incur a monthly fee(s) for the time you have the instrument. Rental payments are not contingent upon practice, lesson, or school schedules.
• All instruments returned to school must be marked with a Return Authorization number obtained from Elefante Music. If a Return Authorization number is not obtained, the monthly rental fee will be charged until the instrument is returned to Elefante Music.

Questions about your rental account?
Email info@elefantemusic.com

Return Authorization Request

Instructions

Fill out the form below and click SUBMIT. Required fields are marked with a red asterisk. Please allow at least 2 business days to receive your authorization and instructions.

"*" indicates required fields

Parent/Guardian's Name*
Student's Name*
If known. Can be found on your invoice if you have received one.